Shipping Policy

Shipping

JoyMachine ships parts and merch as quickly as the supplier network allows. Some items are stocked, some ship direct from manufacturers or distributors, and some performance parts have lead times.

Processing Time

Most in-stock orders process within 1-3 business days. Special-order, oversized, freight, or manufacturer-direct items may take longer.

Shipping Rates

Rates are calculated at checkout when available. Oversized items, exhausts, aero, seats, and wheels may require freight or adjusted shipping.

Free Shipping

When free shipping is offered, it applies to eligible orders in the contiguous United States unless a product page says otherwise.

Tracking

Tracking is sent by email when the carrier label is created. Multi-item orders can ship in separate boxes from separate warehouses.

Backorders and lead times: If an item is backordered or has a known lead time, JoyMachine will contact you with the best available ETA. You can choose to wait, swap, or cancel before the order ships.

Lost or damaged shipments: Keep the packaging and send photos of the box, label, and product as soon as possible. Carrier claims are much easier to fix before parts are installed or packaging is discarded.

International shipping: International availability varies by product. Duties, taxes, import fees, brokerage fees, and compliance requirements are the buyer's responsibility.