Return Policy
Returns
The short version: contact JoyMachine before sending anything back. Performance parts are picky, packaging matters, and installed parts are usually a different conversation than unopened boxes.
30
Day Window
Return requests should be made within 30 days of delivery unless the product page states a different policy.
New
Condition
Items must be unused, uninstalled, complete, and in original packaging to be eligible for a standard return.
25%
Restocking Fee
Approved returns carry a 25% restocking fee to cover order processing and restocking. Waived only if JoyMachine shipped the wrong item or it arrived damaged.
7–14
Days To Refund
Once your return is received and inspected, allow 7–14 business days for the refund to clear back to your original payment method.
Request An RMA First
Do not ship anything back without approval. Contact JoyMachine with your order number and reason for the return to receive a Return Merchandise Authorization (RMA). Unauthorized returns can be refused, delayed, or returned to sender at your expense.
25% Restocking Fee And Refund Timing
A 25% restocking fee applies to all approved returns and is deducted from your refund. This fee covers the cost of order processing, payment handling, inspection, and restocking, and is waived only when JoyMachine shipped the wrong item or the item arrived damaged. Customers are responsible for return shipping in all other cases, and original outbound shipping charges are non-refundable. Once we receive and inspect your return, please allow 7–14 business days for the refund to post back to your original payment method; depending on your bank or card issuer, it may take additional time to appear on your statement. Some manufacturers or distributors may apply their own additional restocking fee on certain items; when that applies, it will be disclosed before you ship the return.
Installed, Used, Or Deformed Items Are Not Returnable
JoyMachine cannot accept returns on products that have been installed, mounted, test-fitted onto a vehicle, used, modified, or removed from their original packaging, or on items that arrive back deformed, scratched, scuffed, or otherwise damaged by the customer. Items missing original packaging, hardware, instructions, or components are not eligible for a refund. Returns that arrive in non-resellable condition will be refused or returned to you at your expense, and no refund will be issued.
Non-Returnable Items
The following are final sale and cannot be returned: opened or used fluids and consumables (oil, coolant, brake fluid, etc.), electrical parts, custom or special-order items, tuning and tuning services once delivered, clearance items, and certain manufacturer-direct items. Product pages may note additional final-sale exceptions.
Damaged, Missing, Or Incorrect Items
Inspect your order on arrival. Report any damaged, missing, or incorrect items within 5 business days of delivery with photos of the box, packaging, label, and product, plus your order number. Do not install damaged or incorrect parts — installing a part is acceptance that it arrived correct and in good condition.